My first experience of LNER

I was in London last weekend and it was my first opportunity to use LNER. We were 40 minutes late into Kings Cross so my first impressions weren't good. I was hoping for an improvement on the return journey. It wasn't to be. The train was 10 minutes late leaving Kings Cross as the driver was late. It was not a good omen. By the time we got into Newcastle, I had been travelling for 7 hours on a journey that was supposed to take only 3 and a half. I'm not impressed.