I couldn't let this go by without a comment. The Newcastle Journal recently carried an article informing readers that complaints about National Express "have soared", making it the 2nd most complained about train company in the country. (They were beaten by Virgin West Coast.) A spokesman for National Excess blamed "operational issues" - in other words they couldn't "operate" a Hornby trainset, never mind real trains.
It is however interesting to note that the term "complaint" is used in this context. I asked for a "complaints" form a couple of weeks ago when Nat Excess cancelled my train yet again (operational issues of course) and was given a "comments and compliments" form.
The Journal article quoted Dave Clelland, the Labour MP for Tyne Bridge. I did actually agree with what he said but he was an odd choice. Mr Clelland much prefers to fly to London. His sky high expenses bill shows that to be the case.
Anyway, as luck would have it, I am now on a National Excess train heading home to the North East. Because of a completely unnecessary strike on the Victoria Line (something to do with the way train doors open) I ended up going on a long detour around the tube. So when I got to Kings Cross, there was no time to get a sandwich. So a few minutes ago, I headed down to the train's buffet car and discovered they are out of everything except lager, tea and crisps. I decided not to have the lager. So, hungry as I am, I've had to phone home to ask David to make me some sandwiches which I can have when I get home, which won't be til about 2.30am. Oh joy.
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