And on the plus side for National Express

Having poured out my anger about National Express in my last post, I have since experienced the on board staff and how they deal with customers. I feel sorry for the staff as they have to deal directly with the customers who have lost out because of the company's management decisions. Yet just as National Express can be a difficult company, some passengers too can be extremely difficult. I have just witnessed a member of the on board crew deal effectively with one passenger who was obnoxious and rude because he felt he had a right to two seats (on a crowded train). The response from the staff member, called Paul, was firm and reasonable. Time to put him in charge of the company!

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